Customer Support Advocate: Quick Tech Resolutions & Growth

ServiceTitan; United States; Remoto; USD 27.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flextime & recognition

Health & wellness

Life-stage support

Descrizione del lavoro

ServiceTitan is seeking a Customer Support Advocate to become a product expert and guide customers through our software using phone, chat, email, and screen sharing. You’ll build workflows that fit customer needs and help prevent escalations by applying deep knowledge of our tools.

You’ll contribute to high-quality, speedy resolutions with strong problem-solving, empathy, and communication skills. This role emphasizes customer-centric service and collaboration across teams, with plentiful growth

Competenze

• Bachelor’s degree or equivalent experience in technical support.
• Strong problem-solving and troubleshooting abilities.
• Excellent written and verbal communication with customers.

Mansioni

• Act as the first point of contact to assist customers via phone, chat, email, and screen-sharing.
• Develop creative solutions and workflows to meet customer needs as a ServiceTitan expert.
• Prevent escalations and de-escalate using support tools and testing to resolve cases quickly.
• Provide comprehensive technical solutions to resolve customer issues with high quality and speed.

Conoscenze

Technical support experience

Problem solving

Empathy & communication

Adaptability

Team player

Formazione

Bachelor’s degree or equivalent

Descrizione del lavoro

ServiceTitan is seeking a Customer Support Advocate to become a product expert and guide customers through our software using phone, chat, email, and screen sharing. You’ll build workflows that fit customer needs and help prevent escalations by applying deep knowledge of our tools.

You’ll contribute to high-quality, speedy resolutions with strong problem-solving, empathy, and communication skills. This role emphasizes customer-centric service and collaboration across teams, with plentiful growth