Customer Support Advocate: Tech Solutions Pro

ServiceTitan; United States; Remoto; USD 25.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible time off

Medical, dental, vision coverage

Parental leave & adoption assistance

Descrizione del lavoro

ServiceTitan is seeking a Customer Support Advocate to assist customers with our software via phone, chat, email, and screen-sharing. You will become a product expert and craft creative workflows to meet customer needs, while preventing escalations through effective use of our support tools.

Ideal candidates are Bachelor’s degree holders or have equivalent experience, with strong problem-solving skills, empathy, and the ability to thrive in a fast-paced, feedback-driven environment.

Competenze

• Bachelor’s degree preferred or equivalent experience in technical support.
• Efficient, effective, and resourceful problem-solver with strong troubleshooting abilities.
• Excellent people skills: empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types.

Mansioni

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
• Become a product expert and develop creative solutions and workflows that best meet customer needs.
• Prevent escalations and de-escalate customers by leveraging support tools and resources such as Salesforce Support Console and internal chatbot to resolve cases.
• Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

Conoscenze

Bachelor's degree

Problem-solver

Empathetic

Multi-tasking

Fast learner

Team player

Formazione

Bachelor's degree or equivalent experience

Descrizione del lavoro

ServiceTitan is seeking a Customer Support Advocate to assist customers with our software via phone, chat, email, and screen-sharing. You will become a product expert and craft creative workflows to meet customer needs, while preventing escalations through effective use of our support tools.

Ideal candidates are Bachelor’s degree holders or have equivalent experience, with strong problem-solving skills, empathy, and the ability to thrive in a fast-paced, feedback-driven environment.