Tech Repair Specialist - In-Store & Customer Support

Best Buy; Port Charlotte (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy in Port Charlotte, FL is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers' technology devices in-store and by phone. You’ll listen to needs, explain solutions and work closely with fellow Agents.

A minimum of 6 months of experience diagnosing or repairing consumer electronics is required. Flexible scheduling including holidays, nights and weekends is expected.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.
• Keep up-to-date on consumer electronics and repair best practices while delivering excellent customer service.

Skills

Diagnostics

Troubleshooting

Device repair

Consumer electronics knowledge

Job description

Best Buy in Port Charlotte, FL is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers' technology devices in-store and by phone. You’ll listen to needs, explain solutions and work closely with fellow Agents.

A minimum of 6 months of experience diagnosing or repairing consumer electronics is required. Flexible scheduling including holidays, nights and weekends is expected.