In-Store Tech Solutions Advisor

Best Buy; Jacksonville (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy in Jacksonville, FL is hiring a Geek Squad Agent to be the first point of contact for technology support in-store. You will assess customer needs, perform basic services and partner with other agents on more complex repairs. The role includes training opportunities and a path to growth within the team.

We offer a flexible schedule, including nights and weekends, and a supportive environment that emphasizes customer service and problem solving for technology users.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Job description

Best Buy in Jacksonville, FL is hiring a Geek Squad Agent to be the first point of contact for technology support in-store. You will assess customer needs, perform basic services and partner with other agents on more complex repairs. The role includes training opportunities and a path to growth within the team.

We offer a flexible schedule, including nights and weekends, and a supportive environment that emphasizes customer service and problem solving for technology users.