In-Store Tech Support & Customer Care Agent

Best Buy Co.; Port Charlotte (FL); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Employee discount

Retirement resources

Well-being support

Paid time off

Résumé du poste

Best Buy in Port Charlotte, FL seeks a Geek Squad Agent to assist customers with technology support and solutions for computers and devices at our local store. You will assess needs, perform basic services, and partner with colleagues on more complex repairs, ensuring a smooth customer experience.

You must have at least 3 months in retail or customer service and be able to work a flexible schedule including holidays and weekends, with training provided to stay current on devices and services.

Qualifications

• 3 months of experience working in retail or customer service
• Flexible schedule including holidays, nights and weekends

Responsabilités

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Connaissances

Customer service

Retail experience

Communication

Description du poste

Best Buy in Port Charlotte, FL seeks a Geek Squad Agent to assist customers with technology support and solutions for computers and devices at our local store. You will assess needs, perform basic services, and partner with colleagues on more complex repairs, ensuring a smooth customer experience.

You must have at least 3 months in retail or customer service and be able to work a flexible schedule including holidays and weekends, with training provided to stay current on devices and services.