Tech Specialist - Repairs & Customer Care

Apple, Inc.; Annapolis (MD); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical & dental coverage

Retirement benefits

Discounted products

Descrizione del lavoro

Apple Retail in Annapolis, Maryland, seeks a Technical Specialist to deliver expert support and troubleshooting for Apple customers. You will educate customers on repairs, products, and services and help create an engaging, inclusive Apple experience on the shop floor and behind the Genius Bar.

Join a team that values diverse perspectives, teamwork, and a passion for helping customers get the most from their Apple devices.

Competenze

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.

Mansioni

• Provide technical support and skilled troubleshooting for Apple customers, delivering an only-at-Apple experience.
• Troubleshoot, diagnose, and resolve service concerns for Apple hardware and software.
• Educate customers on repair options, Apple products and services, and how to buy.

Conoscenze

Technical product knowledge

Customer service skills

Troubleshooting

Teamwork

Descrizione del lavoro

Apple Retail in Annapolis, Maryland, seeks a Technical Specialist to deliver expert support and troubleshooting for Apple customers. You will educate customers on repairs, products, and services and help create an engaging, inclusive Apple experience on the shop floor and behind the Genius Bar.

Join a team that values diverse perspectives, teamwork, and a passion for helping customers get the most from their Apple devices.