Retail Tech Specialist: Repair & Customer Support

Apple; McLean (VA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock programs

Tuition reimbursement

Relocation possibility

Job summary

Apple Retail seeks a Technical Specialist in the United States (Virginia, McLean area) to provide technical support and expert troubleshooting while delivering an engaging, Apple‑style customer experience. You’ll educate customers about repair options, services, and product features, helping them get the most from their Apple devices.

You will stay current on Apple products and repair processes, troubleshoot issues, and collaborate with team leads to address recurring problems, contributing to

Qualifications

• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
• Navigate customer service issues with care and strong interpersonal skills.

Responsibilities

• Develop knowledge on Apple products, services, and Genius Bar repair processes to support efficient and high‑quality repairs.
• Troubleshoot and resolve service concerns for select Apple hardware and software.
• Educate customers on Apple repairs and services and present product recommendations.
• Collaborate with team leaders to identify recurring repair problems and provide feedback to Apple.
• Provide inclusive, high‑quality service to customers and support on/off the sales floor.

Skills

Apple product knowledge

Troubleshooting

Interpersonal skills

Teamwork

Job description

Apple Retail seeks a Technical Specialist in the United States (Virginia, McLean area) to provide technical support and expert troubleshooting while delivering an engaging, Apple‑style customer experience. You’ll educate customers about repair options, services, and product features, helping them get the most from their Apple devices.

You will stay current on Apple products and repair processes, troubleshoot issues, and collaborate with team leads to address recurring problems, contributing to