Tech Genius & Repair Expert - Customer Champion

Apple, Inc.; Annapolis (MD); Vor Ort; USD 39.000 - 54.000; Vollzeit

Benefits dieser Stelle

Comprehensive medical and dental

Retirement benefits

Discounted products and services

Employee Stock Purchase Plan

Educational expense reimbursement

Relocation opportunities

Zusammenfassung

Apple Retail in Annapolis, MD seeks a Genius to combine troubleshooting skills with a passion for helping customers. You will diagnose and repair Apple hardware and software, educate customers on options, and contribute to an inclusive, high‑performing store team.

You’ll mentor colleagues, support leadership, and uphold Apple’s service standards in a fast-paced environment. We offer base pay in a range, potential bonuses, and comprehensive benefits.

Qualifikationen

• Experience in retail or sales is required.
• Ability to safely perform hardware repairs with precision.
• Experience troubleshooting hardware and software in a customer service setting.

Aufgaben

• Provide excellent service and educate customers on repairs and products.
• Troubleshoot, diagnose, and repair Apple hardware and software.
• Educate customers on purchase options and Apple services.
• Mentor team members and support store leadership to resolve customer escalations.

Kenntnisse

Retail sales experience

Fine motor/visual inspection

Hardware & software troubleshooting

Jobbeschreibung

Apple Retail in Annapolis, MD seeks a Genius to combine troubleshooting skills with a passion for helping customers. You will diagnose and repair Apple hardware and software, educate customers on options, and contribute to an inclusive, high‑performing store team.

You’ll mentor colleagues, support leadership, and uphold Apple’s service standards in a fast-paced environment. We offer base pay in a range, potential bonuses, and comprehensive benefits.