In-Store Tech Specialist: Repairs & Customer Care

Apple Inc.; Ardmore (PA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Apple Retail is seeking a Technical Specialist to deliver expert technical support and skilled troubleshooting for customers, empower them to get the most from their Apple products, and educate on repair options.

You will develop knowledge of Apple products and Genius Bar repair processes, diagnose issues, and work with team leads to identify recurring problems while contributing to an inclusive, high-performance store environment.

Qualifications

• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
• Navigate customer service issues with care and strong interpersonal skills.

Responsibilities

• Provide expert technical support and troubleshooting for Apple customers.
• Educate customers on repair options and Apple products to maximize value.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple.

Skills

Technical troubleshooting

Customer service

Product knowledge

Teamwork

Tools

Apple hardware

Job description

Apple Retail is seeking a Technical Specialist to deliver expert technical support and skilled troubleshooting for customers, empower them to get the most from their Apple products, and educate on repair options.

You will develop knowledge of Apple products and Genius Bar repair processes, diagnose issues, and work with team leads to identify recurring problems while contributing to an inclusive, high-performance store environment.