Apple Tech Specialist – In-Store Support & Repairs

Apple, Inc.; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock purchase plan

Tuition reimbursement

Relocation assistance

Discounted products

Job summary

Apple, Inc. in Annapolis, MD, is seeking a Technical Specialist for Apple Retail to deliver expert technical support and create an engaging customer experience. You will troubleshoot, educate customers on repairs, and collaborate with the store team to resolve issues and drive product love.

The role emphasizes inclusivity, learning, and delivering Apple’s values while serving customers in a fast-paced retail environment. Availability for varied hours including evenings and weekends is required.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and public holidays in the retail store.
• Demonstrated technical expertise of Apple products and services.
• Strong interpersonal skills with a customer-focused mindset.

Responsibilities

• Provide technical support and troubleshooting for Apple customers and products.
• Educate customers on repair options and Apple services.
• Assist with customer-facing activities on or off the sales floor and work with team leaders.

Skills

Technical knowledge

Troubleshooting

Customer service

Teamwork

Job description

Apple, Inc. in Annapolis, MD, is seeking a Technical Specialist for Apple Retail to deliver expert technical support and create an engaging customer experience. You will troubleshoot, educate customers on repairs, and collaborate with the store team to resolve issues and drive product love.

The role emphasizes inclusivity, learning, and delivering Apple’s values while serving customers in a fast-paced retail environment. Availability for varied hours including evenings and weekends is required.