Technical Specialist - Repair & Customer Care

Apple Inc.; South Carolina; On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock plan

Job summary

Apple Retail Georgetown in Washington DC seeks a Technical Specialist to provide expert technical support and troubleshooting for customers, while delivering the uniquely Apple experience.

You will educate customers on repair options, diagnose issues, and collaborate with team leaders to improve service quality. This role emphasizes empathy, product knowledge, and a proactive approach in a fast-paced retail environment.

Qualifications

• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify root causes of technical issues in a customer service environment.
• Navigate customer service issues with care and strong interpersonal skills.
• Continuously learn about Apple products and services and third-party products to enhance the customer experience.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes.
• Support customers with hardware or software issues with care and empathy using all tools provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Provide excellent service by understanding customer needs, presenting product/service recommendations, and educating on purchasing options.

Skills

Technical expertise

Troubleshooting steps

Customer service

Interpersonal skills

Multitasking

Team collaboration

Discretion/confidential info

Curiosity/learning

Job description

Apple Retail Georgetown in Washington DC seeks a Technical Specialist to provide expert technical support and troubleshooting for customers, while delivering the uniquely Apple experience.

You will educate customers on repair options, diagnose issues, and collaborate with team leaders to improve service quality. This role emphasizes empathy, product knowledge, and a proactive approach in a fast-paced retail environment.