Retail Tech Specialist – Expert Support & Repairs

Apple; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Stock programs

Educational reimbursement

Medical & dental coverage

Employee discount

Job summary

Apple Retail in Washington, DC is hiring a Technical Specialist to deliver expert support and hands-on troubleshooting while inspiring customers about Apple products and services. You will learn repair processes, guide customers through options, and work with a team committed to inclusive, high-quality service in a fast-paced store environment.

Strong communication, curiosity, and flexibility to work evenings or weekends are essential to meet store needs and uphold Apple’s values of inclusion

Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and holidays in the retail store.
• Ability to learn repair processes and Apple ecosystem to support efficient repairs.
• Excellent customer service and problem-solving skills in a dynamic environment.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple.
• Provide excellent service by understanding customer needs, offering product/service recommendations, and educating on the best ways to buy.
• Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and fostering learning.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Tech knowledge

Troubleshooting

Interpersonal skills

Teamwork

Job description

Apple Retail in Washington, DC is hiring a Technical Specialist to deliver expert support and hands-on troubleshooting while inspiring customers about Apple products and services. You will learn repair processes, guide customers through options, and work with a team committed to inclusive, high-quality service in a fast-paced store environment.

Strong communication, curiosity, and flexibility to work evenings or weekends are essential to meet store needs and uphold Apple’s values of inclusion