Technical Specialist: Repair & Customer Tech Support

Apple; Philadelphia (Philadelphia County); On-site; USD 27,552 - 38,572; Full time

Job summary

Apple Store Philadelphia is seeking a Technical Specialist to deliver expert technical support and troubleshooting for customers, while also educating them on Apple products, services, and repair options. You will help ensure high-quality repairs and champion an inclusive, customer‑focused experience.

You will work with team leads to identify recurring issues and contribute to a fast-paced, collaborative retail environment where learning and helping each other grow are valued.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends and holidays.
• Demonstrate strong technical aptitude and willingness to learn Apple products and services.
• Display excellent customer service and communication skills.
• Ability to explain repair options and product features clearly.

Responsibilities

• Provide technical support and skilled troubleshooting for customers.
• Educate customers about Apple products, services, and repair options.
• Troubleshoot, diagnose and resolve service concerns for Apple hardware and software.
• Identify recurring repair problems and share feedback with Apple.
• Assist with customer-facing activities on or off the sales floor.

Skills

Technical knowledge

Troubleshooting

Customer service

Interpersonal skills

Teamwork

Job description

Apple Store Philadelphia is seeking a Technical Specialist to deliver expert technical support and troubleshooting for customers, while also educating them on Apple products, services, and repair options. You will help ensure high-quality repairs and champion an inclusive, customer‑focused experience.

You will work with team leads to identify recurring issues and contribute to a fast-paced, collaborative retail environment where learning and helping each other grow are valued.