Retail Technical Specialist — Repairs & Support

Apple Inc.; Skokie (IL); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Discounted Apple products

Education reimbursement

Relocation assistance

Employee stock programs

Job summary

Apple Retail in Skokie, IL is hiring a Technical Specialist to provide expert technical support, diagnose issues, and guide customers through repair options while delivering the Apple experience. You will troubleshoot hardware and software, help customers get the most from their devices, and contribute to a collaborative, inclusive team on the sales floor.

We value curiosity, strong interpersonal skills, and a passion for learning about Apple products.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and holidays.
• Advanced knowledge of Apple products and services.
• Ability to follow troubleshooting steps to identify root causes.
• Strong interpersonal skills to navigate customer service issues.
• Commitment to learning about Apple products, services and third-party offerings.
• Ability to multitask in a fast-paced environment and work well in a team.

Responsibilities

• Support customers with Apple product or software issues with care and empathy.
• Troubleshoot, diagnose, and resolve service concerns for select hardware and software.
• Assist in identifying recurring repair problems and relay feedback to Apple.
• Educate customers on repair options and product services.
• Contribute to an inclusive environment and uphold Apple values.
• Perform tasks off the sales floor as needed.

Skills

Technical product expertise

Troubleshooting steps

Interpersonal skills

Learn about Apple products

Teamwork

Handling sensitive information

Curiosity and learning

Job description

Apple Retail in Skokie, IL is hiring a Technical Specialist to provide expert technical support, diagnose issues, and guide customers through repair options while delivering the Apple experience. You will troubleshoot hardware and software, help customers get the most from their devices, and contribute to a collaborative, inclusive team on the sales floor.

We value curiosity, strong interpersonal skills, and a passion for learning about Apple products.