Technical Repair Specialist & Customer Tech Guide

Apple; Chicago (IL); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical and dental

Employee stock programs

Tuition reimbursement

Discounted products

Zusammenfassung

Apple Retail in Chicago is seeking a Technical Expert to help customers by diagnosing and repairing iPhone and other Apple products. You’ll educate clients on repair options and services while delivering a smooth, only-at-Apple experience.

You’ll deepen product knowledge, troubleshoot hardware and software issues, and share insights with the team. This role emphasizes accuracy, empathy, and contributing to an inclusive store environment.

Qualifikationen

• Experience in retail or sales or related work.
• Ability to safely perform hardware repairs and handle tools.
• Experience troubleshooting hardware and software in customer service.

Aufgaben

• Deepen knowledge of Apple products and repair processes.
• Troubleshoot, diagnose, repair, and resolve service concerns.
• Educate customers on repair options and Apple services.
• Support team leadership by sharing knowledge.
• Contribute to an inclusive environment.

Kenntnisse

Retail experience

Hardware troubleshooting

Customer service

Apple product knowledge

Jobbeschreibung

Apple Retail in Chicago is seeking a Technical Expert to help customers by diagnosing and repairing iPhone and other Apple products. You’ll educate clients on repair options and services while delivering a smooth, only-at-Apple experience.

You’ll deepen product knowledge, troubleshoot hardware and software issues, and share insights with the team. This role emphasizes accuracy, empathy, and contributing to an inclusive store environment.