In-Store Tech Specialist: Repair & Customer Support

Apple Inc.; Lincoln Park (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Stock programs

Education reimbursement

Employee discounts

Job summary

Apple Inc. in Lincoln Park, MI is seeking a Technical Specialist to deliver technical support and troubleshooting for customers, while educating them on repair options and service channels. You will help customers buy product and service options and work to resolve hardware and software issues.

Pls You will join a team that values inclusion and continual learning in a fast-paced retail environment, with opportunities to grow and engage with Apple products and services daily.

Qualifications

• Availability to work a schedule including nights, weekends and holidays as required by the store.

Responsibilities

• Provide technical support and skilled troubleshooting for Apple customers.
• Educate customers about repair options, products and services.
• Diagnose and resolve service concerns for select hardware and software.
• Identify recurring issues and share feedback with Apple and team leads.
• Support customer-facing activities on or off the sales floor.

Skills

Technical knowledge

Customer service

Troubleshooting

Tools

Genius Bar tools

Job description

Apple Inc. in Lincoln Park, MI is seeking a Technical Specialist to deliver technical support and troubleshooting for customers, while educating them on repair options and service channels. You will help customers buy product and service options and work to resolve hardware and software issues.

Pls You will join a team that values inclusion and continual learning in a fast-paced retail environment, with opportunities to grow and engage with Apple products and services daily.