In-Store Technical Support Specialist

Apple Inc.

Town of Newark (WI)

On-site

USD 21,000 - 34,000

Full time

14 days+

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Job summary

Apple Inc. is seeking a Technical Specialist for Apple Retail. You will deliver expert technical support, guide customers through repairs, and help people get the most from Apple products and services.

You will stay current on products and Genius Bar procedures, troubleshoot hardware and software issues, and work with teammates to address recurring concerns. Apple values inclusion and strives to create an environment where everyone belongs.

Qualifications

Availability to work a schedule that may include nights, weekends, and public holidays in the retail store.

Responsibilities

Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.