Tech Specialist: In-Store Repairs & Support

Apple; Albuquerque (NM); On-site; USD 25,000 - 36,000; Full time

Job summary

Apple Retail is seeking a Technical Specialist in Albuquerque to provide technical support and skilled troubleshooting for customers, while generating excitement for Apple products and services. You’ll educate customers on repair options and empower them to get the most from their Apple devices.

You will stay up to date on Apple products and Genius Bar repair processes, assist with customer-facing activities, and contribute to an inclusive environment that reflects Apple's values of inclusion

Qualifications

• Proven ability to troubleshoot tech issues in a customer service setting.
• Ability to follow troubleshooting steps to identify root causes.
• Strong interpersonal and care-focused customer service.
• Willingness to learn Apple products and services.

Responsibilities

• Develop knowledge and stay up to date on Apple products and Genius Bar repair processes.
• Support customers with Apple product or software issues with care and empathy.
• Troubleshoot, diagnose, and resolve service concerns for select hardware and software.
• Educate customers on Apple products and services and repair options.
• Contribute to an inclusive environment and Apple values.

Skills

Technical knowledge

Troubleshooting

Interpersonal skills

Team player

Curiosity to learn

Job description

Apple Retail is seeking a Technical Specialist in Albuquerque to provide technical support and skilled troubleshooting for customers, while generating excitement for Apple products and services. You’ll educate customers on repair options and empower them to get the most from their Apple devices.

You will stay up to date on Apple products and Genius Bar repair processes, assist with customer-facing activities, and contribute to an inclusive environment that reflects Apple's values of inclusion