Technical Specialist - Tech Support and Repairs

Apple, Inc.; Albuquerque (NM); On-site; USD 25,000 - 34,000; Full time

Job summary

Apple Retail is seeking a Technical Specialist to provide expert troubleshooting and support for customers, helping them get the most from their Apple products. You’ll learn repair processes, educate customers on services and options, and contribute to a positive, inclusive team environment on the sales floor.

In this role you will diagnose issues, guide customers through solutions with empathy, collaborate with team leaders, and support high-quality repairs while promoting Apple products and

Qualifications

• Demonstrated ability to troubleshoot Apple hardware and software issues.
• Strong customer-service orientation with empathy and care.
• Ability to learn and stay up to date on Apple products, services, and repair processes.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and provide feedback to Apple.

Skills

Technical troubleshooting

Interpersonal skills

Team collaboration

Product knowledge

Curiosity to learn

Discretion with information

Job description

Apple Retail is seeking a Technical Specialist to provide expert troubleshooting and support for customers, helping them get the most from their Apple products. You’ll learn repair processes, educate customers on services and options, and contribute to a positive, inclusive team environment on the sales floor.

In this role you will diagnose issues, guide customers through solutions with empathy, collaborate with team leaders, and support high-quality repairs while promoting Apple products and