In-Store Tech Support & Repair Specialist

Apple Inc.; United States; On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Discounted products and services

Employee stock programs

Job summary

Apple Retail in New Jersey is seeking a Technical Specialist to provide technical support and skilled troubleshooting for customers, guiding them to the best Apple products and services.

You will diagnose issues, educate customers on repair options, collaborate with team leads to identify recurring problems, and contribute to an inclusive, Apple-value culture while delivering exceptional service.

Qualifications

• Proven ability to diagnose hardware and software issues on Apple products.
• Excellent communication and customer service skills.
• Flexibility to work a schedule based on business needs, including nights and weekends.

Responsibilities

• Provide technical support to customers on the shop floor or Genius Bar.
• Troubleshoot and resolve Apple hardware and software issues.
• Educate customers on repair options and Apple services.
• Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple.

Skills

Technical knowledge

Troubleshooting

Customer service

Teamwork

Curiosity

Communication

Job description

Apple Retail in New Jersey is seeking a Technical Specialist to provide technical support and skilled troubleshooting for customers, guiding them to the best Apple products and services.

You will diagnose issues, educate customers on repair options, collaborate with team leads to identify recurring problems, and contribute to an inclusive, Apple-value culture while delivering exceptional service.