Tech Support & Repair Specialist

Apple

Pittsburgh (Allegheny County)

On-site

USD 25,000 - 30,000

Full time

6 hours ago

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Job summary

Apple Retail is seeking a Technical Specialist to provide expert technical support and skilled troubleshooting for customers, while creating an exciting Apple experience. You will educate customers on repair options and Apple services, and empower them to maximize their products.

You will stay current on Apple products, assist with Genius Bar repairs, and collaborate with leaders to address recurring issues. A strong emphasis on inclusion and customer care is essential to success.

Qualifications

Availability to work a schedule based on business needs including nights, weekends, and holidays.

Responsibilities

Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
Support customers with product or software issues with care and empathy, using all tools provided by Apple.
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple.
Educate customers on relevant ways to buy and service options while delivering excellent service.
Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting differences and learning from others.