Service Experience Advisor: Tech Solutions Concierge

Micro Center; Brentwood (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Employee Discount

Tuition Reimbursement and Education

Paid Time Off

401(k) Retirement Plan with Company 
–

Vendor and Company Training

Clear Career Growth and Advancement

Job summary

Micro Center is seeking a self-motivated Service Experience Advisor to be the primary customer contact at the Knowledge Bar. You will provide consultative support, identify customer needs, and recommend service solutions while processing check-ins and basic troubleshooting.

The role emphasizes clear communication of pricing, timelines, and service expectations, plus routing work to service teams and handling POS transactions. Prioritizes customer service excellence.

Qualifications

• High School diploma or equivalent required.
• No prior technical experience required.
• Flexible availability including early mornings, evenings, weekends, and holidays.
• Ability to stand and walk throughout shift.
• Ability to lift 25–100 lbs and use hand tools for diagnostics.

Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
• Listen to customer concerns and guide them through service solutions.
• Recommend value-added services such as PriorityCare+, Data Backup, and ESET.
• Communicate pricing, timelines, and expectations at check-in.
• Process service and POS transactions accurately.
• Route work orders to appropriate service queues.
• Maintain attachment rates and productivity standards.
• Stay informed of current promotions and opportunities.

Skills

Customer service

Sales experience

Communication

Retail experience

Education

High School Diploma

Tools

Screwdrivers

Soldering irons

Heat guns

Tweezers

Specialized instruments

Job description

Micro Center is seeking a self-motivated Service Experience Advisor to be the primary customer contact at the Knowledge Bar. You will provide consultative support, identify customer needs, and recommend service solutions while processing check-ins and basic troubleshooting.

The role emphasizes clear communication of pricing, timelines, and service expectations, plus routing work to service teams and handling POS transactions. Prioritizes customer service excellence.