Tech Service Experience Specialist

Corporate Logo; Fort Worth, Town of Texas (TX, WI); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount including Friends &

Tuition Reimbursement

Paid Time Off

401K Plan with Company Match

Job summary

Micro Center is seeking a Service Experience Advisor to be the customer’s first contact for technical service at the Knowledge Bar. You will blend basic technical understanding with strong people skills to guide service intake, explain solutions, and help customers understand the value of services like PriorityCare+ and Data Backup.

This entry-level role welcomes individuals from sales, hospitality, or retail backgrounds who are eager to learn; performance-based pay and commission opportunities

Qualifications

• No prior technical experience required.
• Strong interpersonal and listening skills are essential.
• Ability to explain services clearly and guide customers to solutions.
• Comfort with explaining pricing and service timelines to customers.

Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings.
• Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services.
• Clearly communicate estimated pricing, timelines, and expectations at time of check-in.
• Assist in basic troubleshooting and route work orders to service queues as needed.
• Process service and point of sale transactions accurately and maintain productivity standards.
• Stay informed of current promotions and attachment opportunities.
• Provide timely, professional updates to customers regarding service status.
• Obtain required certifications as directed by management.
• Keep workspace clean and customer-ready.

Skills

Customer service

Communication

Relationship building

Sales orientation

Education

High School diploma or equivalent

Job description

Micro Center is seeking a Service Experience Advisor to be the customer’s first contact for technical service at the Knowledge Bar. You will blend basic technical understanding with strong people skills to guide service intake, explain solutions, and help customers understand the value of services like PriorityCare+ and Data Backup.

This entry-level role welcomes individuals from sales, hospitality, or retail backgrounds who are eager to learn; performance-based pay and commission opportunities