Tech-Savvy Service Experience Advisor

Micro Center, Inc.; Village of Westbury (NY); Hybrid; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Employee discount

Tuition reimbursement

Paid time off

401K match

Job summary

Micro Center is seeking a Service Experience Advisor at the Knowledge Bar to assist customers with service intake and solutions, guiding them through pricing estimates and timelines. This entry-level role emphasizes service quality and customer satisfaction, with opportunities for performance-based pay and commissions for delivering great service.

The position requires a high school diploma and offers benefits, with no prior technical experience required, making it ideal for those in sales,

Qualifications

• Demonstrates strong customer-facing communication and interpersonal skills.
• Experience in sales, hospitality, or retail is preferred.
• Ability to explain services or solutions clearly and professionally.

Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
• Guide customers through service solutions and offerings with clear communication of pricing and timelines.
• Promote value-added services such as PriorityCare+, Data Backup and ESET in a consultative manner.
• Maintain a clean, organized workspace and provide timely updates on service status.

Skills

Customer service

Sales

Communication

Teamwork

Education

High school diploma

No prior technical experience required

Job description

Micro Center is seeking a Service Experience Advisor at the Knowledge Bar to assist customers with service intake and solutions, guiding them through pricing estimates and timelines. This entry-level role emphasizes service quality and customer satisfaction, with opportunities for performance-based pay and commissions for delivering great service.

The position requires a high school diploma and offers benefits, with no prior technical experience required, making it ideal for those in sales,