Tech Service Experience Concierge

Corporate Logo; Denver (CO); On-site; USD 30,000 - 34,000; Full time

Job summary

Micro Center is seeking a Service Experience Advisor to be the first point of contact for customers at the Knowledge Bar. The role blends basic technical understanding with strong interpersonal skills to guide service intake and recommend actions for solutions, while explaining the value of services like PriorityCare and Data Backup.

This entry-level opportunity rewards performance with pay and commission opportunities, with a starting pay of $22.00 per hour.

Qualifications

• High School diploma or equivalent.
• No prior technical experience required.
• Preference for candidates with customer-facing commissioned sales, hospitality, or retail experience.
• Ability to build rapport and explain services clearly.

Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings.
• Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner.
• Clearly communicate estimated pricing, timelines, and expectations at time of check-in.
• Assist in basic troubleshooting and accurately route work orders to the appropriate service queues.
• Process service and point of sale transactions accurately and completely.
• Maintain minimum attachment rates and productivity standards.
• Stay informed of current promotions and attachment opportunities.
• Provide timely, professional updates to customers regarding service status.
• Obtain required certifications as directed by management.
• Keep a clean, organized, and customer-ready workspace.

Skills

Customer service

Sales experience

Communication skills

Education

High School diploma or equivalent

Job description

Micro Center is seeking a Service Experience Advisor to be the first point of contact for customers at the Knowledge Bar. The role blends basic technical understanding with strong interpersonal skills to guide service intake and recommend actions for solutions, while explaining the value of services like PriorityCare and Data Backup.

This entry-level opportunity rewards performance with pay and commission opportunities, with a starting pay of $22.00 per hour.