Tech-Savvy Wireless Sales Specialist

T-Mobile; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Commuter benefits

Job summary

T-Mobile is seeking a Mobile Associate to engage customers, explain network coverage, and tailor service plans in a fast-paced retail setting. You will build product knowledge while delivering a high-quality shopping experience.

Join a team that emphasizes training, collaboration, and customer care. You will develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to a positive customer journey.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail preferred.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers, explain network coverage, and tailor service plans in a fast-paced retail setting. You will build product knowledge while delivering a high-quality shopping experience.

Join a team that emphasizes training, collaboration, and customer care. You will develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to a positive customer journey.