Tech-Savvy Mobile Sales Associate

T-Mobile; Rancho Santa Margarita (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical, dental and vision insurance

Job summary

T-Mobile is seeking a Mobile Associate to engage customers, demonstrate wireless technology, and guide shoppers through service plans in a fast-paced retail setting. You will build product knowledge and use digital tools to show coverage and features.

This role emphasizes customer service, problem solving, and teamwork, with on-the-job training, a clear path to the Mobile Expert role, and access to competitive pay, benefits, and stock grants.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail setting.
• Ability to communicate clearly and solve customer problems.
• Willingness to learn and adapt to new technology.
• Strong teamwork and multitasking skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers, demonstrate wireless technology, and guide shoppers through service plans in a fast-paced retail setting. You will build product knowledge and use digital tools to show coverage and features.

This role emphasizes customer service, problem solving, and teamwork, with on-the-job training, a clear path to the Mobile Expert role, and access to competitive pay, benefits, and stock grants.