Tech-Savvy Retail Associate: Customer-Focused Sales

T-Mobile; Village of Bronxville (NY); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive base pay

Annual stock grant

Employee stock purchase plan

401(k)

Money coaching

Paid time off and holidays

Stock grants and discounts

Job summary

T-Mobile is seeking aMobile Associate to support retail operations, engaging customers and guiding their technology needs in a fast-paced store setting.

You will build product knowledge, demonstrate solutions, and use digital tools to explain plans and features, with on-the-job training and opportunities for career growth.

All employees enjoy a comprehensive Total Rewards package, including stock grants and broad benefits.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service and/or sales experience in retail.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment (Preferred)

Job description

T-Mobile is seeking aMobile Associate to support retail operations, engaging customers and guiding their technology needs in a fast-paced store setting.

You will build product knowledge, demonstrate solutions, and use digital tools to explain plans and features, with on-the-job training and opportunities for career growth.

All employees enjoy a comprehensive Total Rewards package, including stock grants and broad benefits.