Tech-Savvy Mobile Associate — Retail Tech & Service

T-MOBILE USA, Inc.; Grand Prairie (TX); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Employee stock purchase plan

Flexible spending account

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology features, and sell wireless solutions in a fast-paced retail environment.

You will build product knowledge, guide customers through service plans, and use digital tools to enhance the shopping experience. Ideal candidates have strong communication, problem solving, and multitasking abilities, plus a genuine passion for helping people.

Qualifications

• High School Diploma or GED is required.
• At least 6 months of customer service or sales experience in a retail environment is preferred.
• Strong communication and customer service skills required.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training on retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Perform additional duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Legal to work in US

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology features, and sell wireless solutions in a fast-paced retail environment.

You will build product knowledge, guide customers through service plans, and use digital tools to enhance the shopping experience. Ideal candidates have strong communication, problem solving, and multitasking abilities, plus a genuine passion for helping people.