Wireless Sales & Tech Solutions Associate

T-Mobile; Burien (WA); On-site; USD 30,000 - 34,000; Full time

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and recommending technology and service plans.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey in a fast-paced setting. The role emphasizes customer interaction, digital tools, and service-plan recommendations, with on-the-job training and opportunities for growth.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and recommending technology and service plans.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey in a fast-paced setting. The role emphasizes customer interaction, digital tools, and service-plan recommendations, with on-the-job training and opportunities for growth.