Tech-Savvy Wireless Retail Associate

tmobile; Norfolk (NE); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile is hiring for a retail-oriented role focused on helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while using digital tools to showcase plans and coverage. Training and growth opportunities support strong customer relationships and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Customer problem solving

Engaging people

Multitasking

Teamwork

Change agility

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a retail-oriented role focused on helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while using digital tools to showcase plans and coverage. Training and growth opportunities support strong customer relationships and loyalty.