Tech-Savvy Retail Associate

T-Mobile; Butte (MT); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey. Training is provided, and performance is rewarded with incentives and stock opportunities.

This role offers competitive base pay, comprehensive benefits, and opportunities for growth within a dynamic team.

Qualifications

• On-the-job training to build product knowledge and retail processes.
• Develop customer service and sales skills in a retail environment.
• Learn to use digital tools for demonstrations and plan recommendations.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Teamwork

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey. Training is provided, and performance is rewarded with incentives and stock opportunities.

This role offers competitive base pay, comprehensive benefits, and opportunities for growth within a dynamic team.