Tech-Savvy Retail Associate — Service & Sales

T-MOBILE USA, Inc.; Cedar Rapids (IA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Insurance (medical, dental, vision)

Job summary

T-Mobile USA, Inc. is seeking a retail associate to engage customers and guide them through technology and service options in a fast-paced store setting.

You will build product knowledge, demonstrate features, and help customers throughout their shopping journey while developing skills in customer interaction, digital tool usage, and service plan recommendations. Strong communication and teamwork are essential to deliver an exceptional customer experience.

Qualifications

• Required: High School Diploma/GED and 6 months of customer service or sales experience in a retail environment.
• Demonstrated ability to communicate clearly and solve customer problems.
• Willingness to learn and use digital tools to explain products and plans.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Take on additional duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a retail associate to engage customers and guide them through technology and service options in a fast-paced store setting.

You will build product knowledge, demonstrate features, and help customers throughout their shopping journey while developing skills in customer interaction, digital tool usage, and service plan recommendations. Strong communication and teamwork are essential to deliver an exceptional customer experience.