Tech-Savvy Retail Specialist

T-Mobile; Apex (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock grants

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey in a fast-paced environment.

The role emphasizes customer interaction, digital tool usage, and achieving satisfaction while aligning with company goals and loyalty strategies.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Engaging People

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey in a fast-paced environment.

The role emphasizes customer interaction, digital tool usage, and achieving satisfaction while aligning with company goals and loyalty strategies.