Tech-Savvy Retail Associate

T-MOBILE USA, Inc.; Terrell (TX); On-site; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holiday pay

Health insurance

Dental and vision insurance

Mobile service discounts

Job summary

T-Mobile USA, Inc. is hiring for a Retail role focused on assisting customers with technology and service needs in a fast-paced environment.

You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey to strengthen satisfaction and loyalty. The position emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and adoption of digital resources.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail role focused on assisting customers with technology and service needs in a fast-paced environment.

You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey to strengthen satisfaction and loyalty. The position emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and adoption of digital resources.