Tech-Savvy Retail Sales Associate — Customer Solutions

T-Mobile; Escondido (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

T-Mobile in Escondido, CA, is seeking a dedicated customer service professional to engage customers and provide tailored technology and service solutions. This role emphasizes building relationships, completing training, and delivering a seamless customer experience in a fast-paced retail setting.

You will demonstrate network coverage and service benefits, assist with product and service solutions, and contribute to team initiatives while upholding a high standard of customer care.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile in Escondido, CA, is seeking a dedicated customer service professional to engage customers and provide tailored technology and service solutions. This role emphasizes building relationships, completing training, and delivering a seamless customer experience in a fast-paced retail setting.

You will demonstrate network coverage and service benefits, assist with product and service solutions, and contribute to team initiatives while upholding a high standard of customer care.