Tech-Savvy Retail Associate: Customer Solutions & Growth

T-MOBILE USA, Inc.; DeKalb (IL); On-site; USD 55,104,000 - 82,656,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) plan

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to support customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction.

Ideal candidates have strong communication skills, a service mindset, and the ability to use digital tools. This role offers on-the-job training, comprehensive benefits, and opportunities for growth within the company.

Qualifications

• High School Diploma or GED is required.
• At least 6 months of customer service or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to support customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction.

Ideal candidates have strong communication skills, a service mindset, and the ability to use digital tools. This role offers on-the-job training, comprehensive benefits, and opportunities for growth within the company.