Tech-Savvy Retail Sales Pro — Customer Solutions

T-Mobile; El Monte (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile is hiring at its El Monte location for a Mobile Associate role. The position emphasizes customer service and sales of technology and service solutions, with on-the-job training and a focus on helping customers understand network coverage and plans.

In addition to base pay, the role offers incentives and stock opportunities as part of the Total Rewards package. Equal opportunity employment is emphasized, with comprehensive benefits available for eligible employees.

Qualifications

• Proven customer service and/or sales experience preferred in a retail environment.
• Strong communication and problem-solving skills to address customer needs.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring at its El Monte location for a Mobile Associate role. The position emphasizes customer service and sales of technology and service solutions, with on-the-job training and a focus on helping customers understand network coverage and plans.

In addition to base pay, the role offers incentives and stock opportunities as part of the Total Rewards package. Equal opportunity employment is emphasized, with comprehensive benefits available for eligible employees.