Tech-Smart Retail Associate - Customer Solutions

T-MOBILE USA, Inc.; Claremore (OK); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers choose technology and service solutions in a fast-paced store environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey to ensure a positive experience. You will develop strong skills in customer interaction, digital tools, and service plan recommendations, while collaborating with team members to deliver a seamless in-store experience

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers choose technology and service solutions in a fast-paced store environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey to ensure a positive experience. You will develop strong skills in customer interaction, digital tools, and service plan recommendations, while collaborating with team members to deliver a seamless in-store experience