Tech-Savvy Retail Associate — Customer Solutions & Growth

T-MOBILE USA, Inc.; Walnut (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off and holidays

Discounts on mobile service & home互联网

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers in-store, demonstrate technology and service options, and guide shoppers through their buying journey.

You will develop product knowledge, use digital tools, and contribute to a positive customer experience in a fast-paced retail environment. This role emphasizes service, sales, and teamwork within a comprehensive benefits ecosystem.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Change agility

Education

High School Diploma/GED

Retail experience (preferred)

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers in-store, demonstrate technology and service options, and guide shoppers through their buying journey.

You will develop product knowledge, use digital tools, and contribute to a positive customer experience in a fast-paced retail environment. This role emphasizes service, sales, and teamwork within a comprehensive benefits ecosystem.