Tech-Savvy Retail Specialist

T-MOBILE USA, Inc.; Sugar Land (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Annual stock grant

Job summary

T-Mobile USA, Inc. is hiring a Retail Associate to engage customers and support their technology and service needs in a fast-paced environment.

The role focuses on building product knowledge, demonstrating solutions, and guiding customers through their shopping journey. Responsibilities include delivering personalized service, using digital tools to explain plans and features, and completing required training on retail processes and wireless technology.

Qualifications

• High school diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Strong communication and problem-solving abilities are important for delivering excellent customer service.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Retail Associate to engage customers and support their technology and service needs in a fast-paced environment.

The role focuses on building product knowledge, demonstrating solutions, and guiding customers through their shopping journey. Responsibilities include delivering personalized service, using digital tools to explain plans and features, and completing required training on retail processes and wireless technology.