Tech-Savvy Retail Specialist – Customer Solutions

T-Mobile; Holland (MI); On-site; USD 2,480,000 - 2,755,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Health insurance

Paid time off

Paid holidays

Annual stock grant eligibility

Job summary

At T-Mobile retail locations, you will engage customers, demonstrate technology and service plans, and guide shoppers through decisions. This role emphasizes building product knowledge, using digital tools, and delivering a positive, personalized experience in a fast-paced environment.

The position supports growth through on-the-job training, with incentives tied to performance and team success. T-Mobile offers extensive benefits, equity opportunities, and a culture that values teamwork and

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).
• Willingness to learn and develop product knowledge, digital tools and service plans.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Communication

Sales

Teamwork

Customer problem solving

Multitasking

Engaging people

Change agility

Education

High School Diploma/GED

Job description

At T-Mobile retail locations, you will engage customers, demonstrate technology and service plans, and guide shoppers through decisions. This role emphasizes building product knowledge, using digital tools, and delivering a positive, personalized experience in a fast-paced environment.

The position supports growth through on-the-job training, with incentives tied to performance and team success. T-Mobile offers extensive benefits, equity opportunities, and a culture that values teamwork and