Tech-Savvy Retail Sales Associate

T-Mobile; Bloomfield (CT); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Medical, dental, and vision insurance

401(k)

Job summary

T-Mobile USA, Inc. seeks Mobile Associates to assist customers with their technology and service needs in a fast-paced retail setting. You will develop product knowledge, demonstrate solutions, and guide customers through their shopping journey, enhancing satisfaction and loyalty.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with comprehensive training and opportunities to grow within a supportive, values-driven team.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred.
• Retail environment experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks Mobile Associates to assist customers with their technology and service needs in a fast-paced retail setting. You will develop product knowledge, demonstrate solutions, and guide customers through their shopping journey, enhancing satisfaction and loyalty.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with comprehensive training and opportunities to grow within a supportive, values-driven team.