Tech-Savvy Retail Associate — Elevate Customer Experience

T-Mobile; North Adams (MA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Parental and family leave

Commuter benefits

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, demonstrate technology solutions and guide customers through their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to a seamless customer experience and strong loyalty across our network. The role emphasizes teamwork, adaptability, and a customer-first mindset, with ongoing

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, demonstrate technology solutions and guide customers through their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to a seamless customer experience and strong loyalty across our network. The role emphasizes teamwork, adaptability, and a customer-first mindset, with ongoing