Tech-Driven Retail Sales Associate

T-MOBILE USA, Inc.; Concord (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology, and guide their shopping journey in a fast-paced store environment.

The role emphasizes building product knowledge, using digital tools, and delivering a high-quality customer experience. You will learn retail processes, collaborate with teams across channels, and contribute to strategies that drive store performance.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Change Agility

Multitasking

Customer Problem Solving

Engaging People

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology, and guide their shopping journey in a fast-paced store environment.

The role emphasizes building product knowledge, using digital tools, and delivering a high-quality customer experience. You will learn retail processes, collaborate with teams across channels, and contribute to strategies that drive store performance.