Tech-Savvy Retail Associate | Career Growth

T-Mobile; Toledo (OH); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate network features, and help customers throughout their shopping journey, using digital tools to illustrate plans and coverage. The role includes on-the-job training, opportunity to earn incentives, and eligibility for employee stock programs; you’ll join a team focused on customer service and sales excellence and a great

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Engaging People

Change Agility

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate network features, and help customers throughout their shopping journey, using digital tools to illustrate plans and coverage. The role includes on-the-job training, opportunity to earn incentives, and eligibility for employee stock programs; you’ll join a team focused on customer service and sales excellence and a great