Tech-Savvy Mobile Retail Sales Specialist

T-MOBILE USA, Inc.; Norfolk (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate technology, and guide them through service plans in a fast-paced store environment.

You will build product knowledge, assist customers during their shopping journey, and develop skills in customer interaction and the use of digital resources. This role emphasizes customer satisfaction and teamwork within the retail setting.

Qualifications

• High School Diploma or GED is required.
• Basic customer service and/or sales experience is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Customer Problem Solving

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate technology, and guide them through service plans in a fast-paced store environment.

You will build product knowledge, assist customers during their shopping journey, and develop skills in customer interaction and the use of digital resources. This role emphasizes customer satisfaction and teamwork within the retail setting.