Tech-Smart Retail Sales Associate

T-Mobile; Vernon Hills (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers in a fast-paced retail environment, building product knowledge and guiding shoppers through technology and service options.

Role emphasizes customer interaction, digital tool usage, and strong service orientation, with clear paths for training and advancement, plus comprehensive benefits and ownership opportunities within the company.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Strong communication and problem solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Multitasking

Teamwork

Problem solving

Engaging people

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers in a fast-paced retail environment, building product knowledge and guiding shoppers through technology and service options.

Role emphasizes customer interaction, digital tool usage, and strong service orientation, with clear paths for training and advancement, plus comprehensive benefits and ownership opportunities within the company.