Tech-Savvy Retail Associate — Service & Sales

T-Mobile; Paola (KS); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

Paid Holidays

Mobile service discounts

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers, demonstrate network features, and tailor technology and service solutions in a fast-paced retail environment.

You will develop product knowledge, learn digital tools, and build strong customer relationships. Requirements include a High School Diploma/GED and 6 months of customer service or sales experience; the role includes on-the-job training with incentives and a comprehensive benefits package.

Qualifications

• High School Diploma/GED required.
• 6 months customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers, demonstrate network features, and tailor technology and service solutions in a fast-paced retail environment.

You will develop product knowledge, learn digital tools, and build strong customer relationships. Requirements include a High School Diploma/GED and 6 months of customer service or sales experience; the role includes on-the-job training with incentives and a comprehensive benefits package.