Tech-Savvy Retail Associate: Plans, Devices & Stock Grants

T-Mobile; Lake Geneva (WI); On-site; USD 25,000 - 28,000; Full time

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, with focus on digital tools, service plans, and teamwork. Requirements include a High School Diploma/GED and up to 6 months of customer service or retail experience.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, with focus on digital tools, service plans, and teamwork. Requirements include a High School Diploma/GED and up to 6 months of customer service or retail experience.